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Effective Date: April 25, 2017

We at Meross know you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our privacy practices that govern your use of our website(s), products, services, mobile applications, IoT plugin and other software (collectively, the “Services”).

By using or accessing the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.

Remember that your use of Meross's Services is at all times subject to the Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use.

What does this privacy policy cover?

This Privacy Policy covers our treatment of personally identifiable information ("Personal Information") that we gather when you are accessing or using our Services, but not to the practices of companies we don't own or control, or people that we don't manage. We gather various types of Personal Information from our users, as explained in more detail below, and we use this Personal Information in connection with our Services, including to provide basic functionality of our services, to personalize and improve our services, to allow you to set up a user account and profile, to allow you to post ratings and reviews of various products and services, to contact you and allow other users to contact you, to fulfill your requests for certain products and services, and to analyze how you use the Services. 

As noted in the Terms of Use, we do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will respond as described in our Terms of Use, including to delete your personal information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at

Will Meross ever change this Privacy Policy?

We're constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time as well, but we will alert you to changes by placing a notice on the Services and/or by sending you an email, unless we do not have your email address. Such notices will still govern your use of the Services, and you are responsible for reading and understanding them. You are bound by any changes to the Privacy Policy when you use the Services after such changes have been posted. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used.

What information does Meross collect?

Information You Provide To Us
We receive and store any information you knowingly provide to us. For example, through the registration process and/or through your account settings, we may collect Personal Information such as your email address, location including geo-fence, group and device names, device location names, device or group images, App names, App configuration details, and third-party account credentials (for example, when you use our IoT plugin service, your log-in credentials for Facebook or other third party sites). If you provide your third-party account credentials to us, you understand some content and/or information in those accounts ("Third Party Account Information") may be transmitted into your account with us if you authorize such transmissions, and that Third Party Account Information transmitted to our Services is covered by this Privacy Policy; for example, avatars, profile information, images, friends and other authorized information. Certain information may be required to register with us or to take advantage of some of our features.

If you have provided us with a means of contacting you, we may use such means to communicate with you. For example, we may send you updates about our services, informational updates, surveys or promotional offers (either on our own behalf, or on behalf of other businesses), or communicate with you about your use of the Services. Also, we may receive a confirmation when you open at the bottom of the email you received. Please note that you may not be able to opt out of certain message from us. This confirmation helps us make our communications with you more interesting and improve our services. If at any time you decide you do not want to receive promotional communications from us, you can please indicate your preference by clicking 'unsubscribe from this list' or 'update subscription preferences' service-level communications that we deem critical to your use of the Services.

Information Collected Automatically Whenever you interact with our Services (whether via a mobile application, our IoT plugin, third party service, App, browser, or other application, connecting a physical device to our services, connecting a third party service to our services, or otherwise), we automatically receive and record information on our servers, logs and databases from your browser, application, services or device(s). In particular, our Services are designed to allow you to connect various physical devices (e.g., the Meross Smart Plug, and associated Meross and third party sensors and other devices) to the Services. While connected to the Services, these devices automatically report information to our servers (including information that you may have provided when setting up or configuring that device), which may include Personal Information. For example, if you connect a temperature sensor to the Services, the temperature information from that sensor will be transmitted to the Services, along with any identifying information that you have chosen to associate with that sensor (e.g., the device name, group name, and location name that you have assigned to the sensor within the Services). The type of information that is collected from each device will vary depending on the device type.

In addition, if you connect any video or audio recording devices to the Services (e.g., video cameras), and you enable the streaming or recording features of those devices through the service, then video or audio data from those devices may be transmitted to, and stored on, the Service, subject to your configuration and settings. We may capture, process and analyze this video and audio information to provide the Services (e.g., to detect motion or other activity, to provide you with notifications, to provide access to stored audio/video clips, etc.), and as otherwise permitted by this Privacy Policy. Please note that if you choose not to enable video/audio storage or recording services through the Service for a particular device, then Meross does not store the video/audio information streamed from that device.

Other information collected automatically through the foregoing means may include your IP address, location details, "cookie" information, mobile device, operating system, the type of browser, demographic information, application and/or device(s) you're using to access our Services, click-through paths, the identity of the page or feature you are requesting or interacting with, time on page of feature, and other indicators of how you are interacting with the Services. "Cookies" are identifiers we transfer to your device that allow us to recognize your browser, application or device and tell us how and when various pages and features in our Services are visited or used and by how many people. You may be able to change the preferences on your browser, application or device to prevent or limit your device's acceptance of cookies, but this may prevent you from taking advantage of some of our features. In addition, our third party partners, including advertising partners (discussed below), may also use web beacons, or transmit cookies to and read cookies from your browser, application or device when you visit or use our Services (including, without limitation, to collect information in connection with the Google Trusted Stores program or Google Demographics and Interests). Also, if you click on a link to a third party website or service, such third party may also transmit cookies to you. Again, this Privacy Policy does not cover the use of cookies by any third parties. Also, please note that our systems do not currently recognize or respond to browser "Do Not Track" signals. To learn about what other options you have, scroll down to - What choices do I have?

Will Meross share any of the personal information it receives?

Aggregated Personal Information that's no longer personally identifiable. We may anonymize your Personal Information so that you cannot be individually identified, and provide that information to our partners or use that information for marketing or promotional items (“aggregate information”). We may also provide aggregate information to our partners, who may use such information to understand how often and in what ways people use our Services. However, except as described below, we do not disclose aggregate information to a partner in a manner that would identify you personally, as an individual.

Advertisers: We may allow advertisers and/or merchant partners ("Advertisers") to choose the users who will see their advertisements and/or promotional offers. You agree that we may provide any of the aggregate information we have collected from you in non-personally identifiable form to an Advertiser, in order for that Advertiser to select the appropriate audience for those advertisements and/or offers (“Targeted Advertising”). For example, we might use the fact you are located in San Francisco to show you ads or offers for San Francisco businesses, but we will not tell such businesses who you are. In addition to the foregoing, if you have not opted out of our targeted advertising feature as described below, you agree that we may share your personally identifiable information with Advertisers in order to deliver specific targeted advertising or offers to you ("Targeted Advertising"). For example, we might share with our Advertisers the fact that a moisture sensor that you have connected to our Services has detected a flood in order to show you ads or offers for local plumbing services. If we enable Targeted Advertising for our users by default, you will be able to opt out of Targeted Advertising at any time by changing your personal settings.

We may deliver a file to you through the Services (known as a "web beacon") from an ad network. Web beacons allow ad networks to provide anonymized, aggregated auditing, research and reporting for us and for advertisers. Web beacons also enable ad networks to serve targeted advertisements to you when you visit other websites. Because your web browser must request these advertisements and web beacons from the ad network's servers, these companies can view, edit, or set their own cookies, just as if you had requested a web page from their site.

To learn about your options regarding cookies and other technologies, as well as how to opt-out of Targeted Advertising, scroll down to - What choices do I have?

Partners, Affiliated Businesses and Third Party Websites We Do Not Control: In certain situations, partners, businesses or third party websites we're affiliated with ("Affiliated Businesses") may sell items or provide services to you through the Services (either alone or jointly with us), including reselling or providing Meross devices free of charge, providing third party devices, or delivering unique or custom Apps. You can recognize when an Affiliated Business is associated with such a transaction or service based on the presence of their brand or a transaction you are conducting directly with that Affiliated Business. We will share your Personal Information with that Affiliated Business only to the extent that it is related to such transaction or service, and to the extent that you have explicitly accepted incremental terms with that Affiliated Business whereby you acknowledge and authorize us to share your Personal Information. These incremental terms may be presented as part of promotional offers (either on the Affiliated Businesses' site or on Meross-branded properties including our commerce site at, or within customized setup steps that appear in the Services. We have no control over the policies and practices of Affiliated Businesses as to privacy or anything else, so if you choose to take part in any transaction or service relating to an Affiliated Business, please review all such business' or websites' policies. If you decide you no longer want to share Personal Information with an Affiliated Business, you may no longer be entitled to receive certain benefits from the Affiliated Business or have access to the Services without establishing a new account or relationship with Meross.

Agents: We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide our products or services to you. Unless we tell you differently, Our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us as identified in this Privacy Policy.

User Profiles and Submissions: Certain user profile information, including without limitation a user’s name, location, and any content that such user has uploaded to the Services, may be displayed to other users to facilitate user interaction within the Services or address your request for Meross’s Services. Your account privacy settings may allow you to limit the other users who can see the Personal Information in your user profile and/or what information in your user profile is visible to others. Any content you upload to your public user profile, along with any Personal Information or content that you voluntarily disclose online in a manner other users can view (on discussion boards, in messages and chat areas, etc.) becomes publicly available, and can be collected and used by others. Your user name may also be displayed to other users if and when you send messages or comments or upload content through the Services and other users can contact you through messages and comments. Additionally, if you sign into the Services through a third party social networking site or service, your list of "friends" from that site or service may be automatically imported to the Services, and such "friends,"" if they are also registered users of the Services, may be able to access certain non-public information you have entered in your Services user profile. Again, we do not control the policies and practices of any other third party site or service.

Business Transfers: We may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that would be transferred. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information would be one of the assets transferred to or acquired by a third party.

Protection of Meross and Others: We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with law or court order; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Meross, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Is personal information about me secure?

Your account is protected by a password or a PIN number for your privacy and security. If you access your account via a third party site or service, you may have additional or different sign-on protections via that third party site or service. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password, PIN number and/or other sign-on mechanism appropriately and limiting access to your computer or device and browser or application by signing off after you have finished accessing your account.

We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.

The Services may contain links to other sites or applications. We are not responsible for the privacy policies and/or practices on other sites. When following a link to another site you should read that site’s privacy policy.

What Personal Information can I access?

Through your account and Service settings, you may be able to access, and, in some cases, edit or delete the following information you’ve provided to us, which may include:


  • name and password/PIN number
  • shipping address
  • billing address
  • credit card information
  • email address
  • location, group and device information
  • user profile information
  • App information


The information you can view, update, and delete may change as the Services change. If you have any questions about viewing or updating information we have on file about you, please contact us at

Your California Privacy Rights

Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of Personal Information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. You may also ask us to refrain from sharing your personal information with third parties for their marketing purposes if you are a California resident and would like a copy of this notice or wish to make a request that we refrain from sharing your information with third parties for their marketing purposes, please submit a written request to:


Meross, Floor 3, Software Park of Chengdu Polytechnic, No.25, Yizhou Avenue, Chengdu, China

What choices do I have?

Cookies. If you want to stop accepting the use of certain cookies, the “help” feature of most browsers will help you disable existing cookies and stop receiving future cookies.

Targeted Advertising. If you do not want to receive Targeted Advertising on other websites or select your preferences about the third party Advertisers and advertising network programs that provide you with Targeted Advertising, you can opt-out by visiting the:



Please note that if you opt-out of Targeted Advertising you may still receive advertisements from Meross and others; however, these ads will not be displayed due to Targeted Advertising.

Communications. If at any time you decide you do not want to receive promotional communications from us, you can indicate your preference by clicking 'unsubscribe from this list' or 'update subscription preferences' at the bottom of the email you received.

Services. You can always opt not to disclose information to use, but keep in mind some information may be needed to register with us or to take advantage of some of our special features or the Services in any form.

You may be able to add, update, or delete information as explained above. When you update information, however, we may maintain a copy of the unrevised information in our records. You may request deletion of your account by emailing us at Please note that some information may remain in our records after your deletion in order meet certain business needs and / or comply with retention requirements of such information from your account. We may use any anonymized or aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally.

What if I have questions about this policy?

If you have any questions or concerns regarding our Privacy Policy, please send us a detailed message, and we will try to resolve your concerns.










お客様に連絡する方法をメロスに提供した場合、メロスはお客様と連絡するためにそのような手段を使用するかもしれません。たとえば、サービス、情報更新、アンケートまたはプロモーションオファー(お客様自身のために、または他のビジネスのために)に関するアップデートをお送りする場合や、サービスの使用についてお客様と連絡を取る場合があります。また、お送りいただいたメールの最後にあなたが確認を受け取ることがあります。メロスからの特定のメッセージをオプトアウトすることができない場合がありますのでご注意ください。この確認は、お客様とのコミュニケーションをより面白くし、サービスを改善するのに役立ちます。いつでも、メロスからの宣伝用の連絡を受けたくないと判断した場合は、「このリストからの退会」または「更新プログラムの購読の設定」のサービスレベルの連絡をクリックして、 サービス。



さらに、ビデオやオーディオ録画デバイスをビデオカメラなどのサービスに接続し、サービスを介してこれらのデバイスのストリーミングまたは録音を有効にすると、これらのデバイスからのビデオまたはオーディオデータをこのデバイスに転送して保存することができます サービスを提供し、構成とセットアップの対象となります。 当社は、このビデオおよびオーディオ情報を取得、処理、分析してサービスを提供することができます(例えば、行動やその他の活動の検出、通知の提供、保存されたオーディオ/ビデオクリップへのアクセスの提供など)。サービスを介して特定のデバイスにビデオ/オーディオストレージまたは録画サービスを有効にしない場合、メロスはそのデバイスからストリーミングされたビデオ/オーディオ情報を保存しません。

前述の手段で自動的に収集されるその他の情報には、アクセスするために使用しているIPアドレス、場所の詳細、「クッキー」情報、モバイルデバイス、オペレーティングシステム、ブラウザのタイプ、人口統計情報、アプリケーションおよび/またはデバイスが含まれますサービス、クリックスルーパス、要求または対話しているページまたは機能のID、機能のページ上の時間、およびサービスとのやりとりの他の指標が含まれます。 「Cookie」とは、お客様のブラウザ、アプリケーション、またはデバイスを認識し、サービスのさまざまなページや機能をいつ、どのように訪問し、いつ、どのくらいの人数で利用できるかを私たちに知らせるためにデバイスに転送する識別子です。ブラウザ、アプリケーション、またはデバイスの設定を変更して、デバイスがクッキーを受け入れることを防止または制限することができますが、一部の機能を利用できなくなる可能性があります。さらに、広告パートナー(下記参照)を含む当社の第三者パートナーは、当社のサービスを訪問または使用する際にウェブビーコンを使用したり、ブラウザ、アプリケーションまたはデバイスへのクッキーを送信したり、クッキーを読み取ったりすることがありますGoogle認定ショッププログラムまたはGoogleのユーザー属性とインタレストに関連して情報を収集する)。また、第三者のウェブサイトやサービスへのリンクをクリックすると、そのような第三者があなたにクッキーを送信することもあります。再度、このプライバシーポリシーは、第三者によるクッキーの使用には適用されません。また、現在のところ、当社のシステムはブラウザの「追跡しない」信号を認識したり応答したりしていないことに注意してください。他にどのようなオプションがあるのか​​を知るには、何がありますか?



個人識別ができなくなった集約個人情報。当社は、お客様の個人情報を匿名で特定することができないため、その情報をパートナーに提供したり、その情報をマーケティングやプロモーションアイテム(「集約情報」)として使用することがあります。 当社は、当社のサービスを使用する頻度および方法を理解するために、かかる情報を使用する可能性のあるパートナーに総合的な情報を提供する場合があります。 ただし、以下に記載されている場合を除き、個人として個人的に識別する方法で、集約情報をパートナーに開示することはありません。

広告主:広告主や販売パートナー(「広告主」)は、広告や宣伝を表示する相手を選択することができます。あなたはこれらの広告および/またはプロモーション(「ターゲット広告」)のために広告主が適切なユーザーを選択するので、我々は、広告主に私たちはあなた個人を特定できない形で収集した情報の要約を提供できることに同意するものとします。たとえば、サンフランシスコの企業からの広告やオファーを表示するために、サンフランシスコであなたの情報を使用することがありますが、その企業が誰であるかはわかりません。あなたが(下記参照)私たちのターゲット広告機能をオプトアウトしていない場合は、上記に加えて、あなたはあなたに向け、」(私たちは、特定のターゲットを絞った広告やプロモーションを提供するために、広告主とあなたの個人情報を共有することに同意します広告 ")。たとえば、Googleのサービスに接続した湿度センサーを広告主と共有して、洪水を検出してローカルパイプラインサービスの広告や見積もりを表示することがあります。デフォルトでユーザーのターゲットを絞った広告を有効にした場合は、個人設定を変更していつでもターゲット設定された広告を無効にすることができます。

当社はネットワーク上のサービス(ウェブサイトビーコンと呼ばれる)を通じてファイルを送信する場合があります。ウェブビーコンは、広告ネットワークが匿名で集計された監査、調査、および報告を当社および広告主に提供することを可能にする。ウェブビーコンはまた、他のサイトにアクセスしたときに、広告ネットワークがターゲット広告を提供することを可能にする。 Webブラウザは、広告ネットワークのサーバーからこれらの広告やウェブビーコンを要求しなければならないため、これらの企業は、あなたがそのウェブサイトからページを要求すると同じように、表示、編集、または自分のクッキーを設定することができます。


アフィリエイト、アフィリエイトおよび第三者のサイト管理できない特定の状況において、当社の提携パートナー、企業、または第三者のウェブサイト(以下「アフィリエイト」)は、サービスを単独で、またはメロスデバイスの無料再販または提供、サードパーティ製デバイスの提供、または独自またはカスタムアプリケーションの提供を含む、当社は共同で協力します。 アフィリエイトが、あなた自身のブランドの存在またはそのアフィリエイトと直接取引した取引に基づいて、そのような取引またはサービスに関連付けられている時期を特定することができます。 当社は、お客様の個人情報を取引やサービスに関連する範囲でのみお客様の個人情報と共有し、お客様が個人情報を共有することを認める認可を受けた接続ビジネスに関連する増分条件を特に承諾します。

 これらの増分条件は、プロモーションオファーの一部として提示される場合があります(Affiliated Businessesのサイトまたはshop.meross.comの商用サイト、またはサービスに表示されるカスタマイズされた設定ステップを含むメロスブランドのプロパティのいずれか)。 アフィリエイトビジネスの方針や実践をプライバシーやその他のものに関して管理しているため、アフィリエイトビジネスに関連する取引やサービスに参加することを選択した場合は、そのようなビジネスやウェブサイトのポリシーをすべて確認してください。 従業員との間で個人情報を共有したい場合、メロスと新たなアカウントや関係を確立することなく、アフィリエイトビジネスから一定の特典を受け取る権利を失うことがあります。

代理人:当社は他の企業や人物を代理して弊社を代理して業務を遂行し、お客様の情報をお客様と共有して製品やサービスを提供する必要があります。 私どもは、違う言葉を述べない限り、当社の代理店は、本プライバシーポリシーで特定されているように当社を支援するために必要な範囲を超えて、お客様と共有する個人情報を使用する権利を有しません。


ビジネス移転:資産の売買を選択することがあります。 これらのタイプの取引では、顧客情報は通常、移転されるビジネス資産の1つです。 また、当社(または当社の資産)が買収された場合、または当社が破産した場合、倒産した場合やその他の支配権の変更を行った場合、個人情報は第三者に譲渡または取得された資産の1つになります。

メロスおよびその他の者の保護:当社は、法律または裁判所の命令を遵守するために必要と合理的に考えられる情報にアクセスし、閲覧し、保存し、開示する権利を有します。 当社の使用条件およびその他の契約条件を適用または適用する。メロス、従業員、ユーザー、その他の権利、財産、または安全を保護するために使用されます。 これには、不正防止と信用リスク削減のために他の企業や組織と情報を交換することが含まれます。


お客様のアカウントは、プライバシーとセキュリティを確保するために、パスワードまたはPINで保護されています。 第三者のウェブサイトまたはサービスを通じてアカウントにアクセスする場合、そのサードパーティのウェブサイトまたはサービスを通じて、より多くのまたは異なるログイン保護を行うことができます。 パスワード、PIN、その他のログインメカニズムを適切に選択して保護し、コンピュータやデバイス、ブラウザへのアクセスを制限することで、アカウントや個人情報への不正アクセスを防止する必要があります またはアプリケーションのアクセスアカウント。

メロスはお客様のアカウントやメロスの記録に残っている他の個人情報のプライバシーを守るよう努めていますが、完全なセキュリティを保証するものではありません。 不正な侵入または使用、ハードウェアまたはソフトウェアの障害、およびその他の要因は、いつでもユーザー情報のセキュリティを損なう可能性があります。

サービスには、他のサイトまたはアプリケーションへのリンクが含まれている場合があります。 メロスは、他のサイトのプライバシーポリシーおよび/またはプラクティスについて責任を負いません。他のサイトへのリンクをたどった場合は、そのサイトのプライバシーポリシーをお読みください。



· 名前とパスワード/ PIN番号
· お届け先の住所
· 請求先住所
· クレジットカード情報
· 電子メールアドレス
· ロケーション、グループ、およびデバイスの情報
· ユーザープロファイル情報
· アプリ情報













上述のとおり、情報を追加、更新、または削除することができます。ただし、情報を更新する際には、未訂正情報のコピーを当社の記録に保持することがあります。 support@meross.comまで電子メールでご連絡ください。一部の情報は、特定のビジネスニーズを満たすため、および/またはお客様のアカウントからのそのような情報の保存要件に準拠するために、削除後にGoogleの記録に残る場合があります。 当社は、個人情報を更新または削除した後で個人的に匿名化または集約されたデータを使用することがありますが、個人的に個人を特定する方法ではありません。